Chick-fil-A Enters The Artificial Intelligence Debate

Chick-Fil-A CEO Andrew Cathy says unlike rivals, Chick-Fil-A won’t be using AI voice ordering in its drive-thru lanes, choosing instead to keep the experience “human to human.” “From our experience, we really want that hospitality to be human to human,” said Cathy. “We’re not gonna substitute that interaction with technology, because we feel like that ...

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