Risotto launches an ‘Autonomous IT Engineer’ for complex IT tickets

Anyone who has ever worked at a large enterprise knows the drill. You submit an IT ticket for a complex software issue, and then you wait. First-generation AI chatbots have successfully managed to automate the low-hanging fruit of Tier-1 support, like password resets and basic software approvals. But they historically hit a brick wall the […] This story continues at The Next Web

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