Salesforce Ethics Officer on AI Integration, New Book

Paula Goldman, Salesforce’s Chief Ethical and Humane Use Officer and author of "Manage the Machine," says the biggest AI gains come not just from stronger models, but from carefully designing how people and AI work together. She argues that the machine can be managed and says companies that are seeing the best outcomes are thinking about workflow design, trust, and how AI can help people do bigger and better work. She speaks with Romaine Bostick on "The Close." (Source: Bloomberg)

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